Terms & Conditions

Promotional period & organiser

The promotion runs from Friday 30th October 2026 to 31st December 2026 inclusive (“Promotional Period”). This promotion is operated by The Audio Agent (“the Organiser”). The Organiser reserves the right to amend, extend or withdraw the promotion at any time without prior notice.

Eligibility

• Open to UK residents only.
• Available for consumer (personal) purchases only — trade, business and reseller purchases are excluded.

Qualifying purchases

• The offer applies exclusively to new, full-price purchases of Ø Audio loudspeakers made at the standard recommended retail price during the Promotional Period.
• The recommended retail price of the new Ø Audio loudspeakers must be at least 2.5 times the verified original purchase price of the traded-in loudspeakers.
• Purchases must be made through an authorised participating Ø Audio retailer. Ex-demonstration, refurbished and second-hand purchases are excluded.

Eligible trade-in products

• Trade-in loudspeakers may be from any recognised audio brand.
• Valid proof of purchase is required for the trade-in and transaction to be approved. Customers must provide an original sales invoice or itemised receipt evidencing the original purchase price; without it the trade-in cannot be approved under this promotion.
• Trade-in loudspeakers must be complete, fully operational and in acceptable cosmetic condition.
• All trade-ins will be recorded with the Organiser through the online Trade-Up portal at crm.theaudioagent.co.uk/dealer/signup, including the customer’s details, traded-in loudspeakers (make, model and serial number where available), proof of purchase, agreed trade-in value and qualifying new Ø Audio loudspeakers purchased.

Retailer discretion and right of refusal

All trade-ins are subject to physical inspection and final validation by the participating retailer. Participating retailers reserve the right to refuse any trade-in if its condition, functionality, provenance or likely resale value makes the transaction commercially unviable.

Valuation and credit

• Qualifying trade-ins may receive up to 100% of their verified original purchase price as a direct credit towards a qualifying pair of Ø Audio loudspeakers.
• Only one trade-in item (pair of loudspeakers) may be submitted per transaction.
• Trade-in value is based on the verified original purchase price shown on an original sales invoice or itemised receipt. Where no acceptable proof of purchase can be provided, the trade-in will not qualify for this promotion, although the retailer may at its discretion make a separate standard part-exchange offer outside these terms.
• The final trade-in value is determined by the participating retailer at its reasonable discretion following inspection and validation.
• Trade-in credit has no cash alternative, is non-transferable and cannot be combined with any other promotion, offer or discount.

Transport and delivery

Customers are responsible for ensuring that trade-in loudspeakers arrive safely and undamaged at the participating retailer’s premises. This includes responsibility for suitable packaging, transportation and any associated costs, unless alternative collection arrangements have been agreed in writing with the retailer.

Availability

Product availability and estimated delivery times are subject to stock levels and demand during the Promotional Period. Some models may be available to order.

Returns and cancellation

If the new Ø Audio loudspeakers are returned, cancelled or refunded for any reason, the trade-in credit is forfeited. Nothing in these terms affects the customer’s statutory rights. However, as the traded-in item will typically have been sold on, it cannot be returned, and any refund given will be reduced by the value of the trade-in credit already received. Returns are handled by the participating retailer in line with its normal returns policy and the customer’s legal rights.

Data protection

Any personal data collected in connection with this promotion will be processed in accordance with the Organiser’s Privacy Policy and applicable UK data protection law.

Governing law

These terms and conditions are governed by the law of England and Wales.